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PepsiCo Support Center wins HDI 2012 Team Excellence Award

Wednesday, June 13, 2012

This story ran in PEPline, PepsiCo’s global employee newsletter, and is proudly brought to you by a PepsiCo employee or a friend or family member of a PepsiCo employee.

HDI leaders with members of the PepsiCo BIS team.

PepsiCo Business + Information Solutions (BIS) was recently honored with the Team Excellence Award from the Help Desk Institute (HDI) for the PepsiCo Support Center’s exemplary work.

The award recognizes world-class support organizations that achieve the highest standards in customer support and service delivery. To win the award, PepsiCo was evaluated on both internal and external criteria related to people, process, procedures, technology and resources.

The PepsiCo Support Center’s strong issue-resolution rate, remote-access software and technical expertise placed the team ahead of other companies. The PepsiCo Support Center resolves over 75 percent of issues on the first call.

“I couldn’t be prouder of this team and this well-deserved achievement,” said Robert Dixon, global chief information officer - PepsiCo. “HDI’s recognition of the PepsiCo Support Center speaks to the high level of industry respect and the extraordinary work this team does for PepsiCo.”

The PepsiCo Support Center is a two-time recipient of the award, honored first in 2008.